Last updated: February 25, 2020

At https://bigonlinedeal.com we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

If you are a consumer (i.e. you are not a business),You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item, to exercise your cancellation right please contact us at returns@bigonlinedeal.com.

You can return most products from the https://bigonlinedeal.com site within 14 days of the day you receive the item. All goods contained in your order must be returned in their original condition (together with all packaging and labelling), and show no signs of use or damage. Understandably, things like food and Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control, custom-made goods, perishable items and items that are sealed for personal hygiene reasons where they have been unsealed, Handmade items, Goods which may deteriorate or expire rapidly, A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it, and that you could not cancel it once delivery had started, jewellery worn in a piercing are excluded from this policy. Audio-visual products are excluded if unsealed or already downloaded. If you used the product more than necessary for checking it we can reduce or even refuse reimbursement.

Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

Note: Please note that, as set out in our Return and Refund Policy, a returned item must be in the same condition in which it was received. This means that new items must be returned in the exact condition in which you received it (including all accessories) . Refunds for returned items that are not received in this condition, may be reduced or even refused.

If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 days of our receipt. You must pay the cost of returning the product(s). We are not obliged to give you a refund until we receive the product(s) back from you. We strongly recommend that you send the products using a secure or traceable method – i.e. Recorded/Special Delivery – and that you retain your proof of postage. If you have paid a delivery charge upon your order, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery options we will only refund the standard delivery charge.